Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfilment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and
continue to increase until things return to normal. As the entire industry is grappling with challenges, we’re seeing delays in our supply chain,
including distributors and shipping carriers.
Where will my order ship from?
We work with an on-demand order fulfilment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country, so
please check with your local customs office to see if they apply duties and taxes to your
purchases.
My order should be here now, but I still need it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or your
neighbours, contact us at our Contact Page with your order number.
If you did find a mistake in your delivery address, we could send you a replacement order, but
shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on
where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Tip: Check Printful’s production footage to see how we fulfil specific products.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at [insert your support email here].
I received a wrong/damaged product. What should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at [insert your support email here] within a week with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us on Contact Page!
Do you offer refunds?
Refunds are only offered to customers who receive the wrong or damaged items. If any of
these apply, please get in touch with us at our Contact Page with photos of wrong/damaged
items, and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item in the product description section of our store.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please inform us on our Contact Page within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a Refund!